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Refunds and Returns

Refunds and Returns Policy

  1. Eligibility: We want you to be fully satisfied with your purchase. If you are not entirely happy with your order, we offer refunds and returns within a specified timeframe, subject to the conditions outlined in this policy.

  2. Return Window: You have 30 days from the date of delivery to initiate a return. Please note that any requests for returns made after this period will not be accepted.

  3. Return Conditions: To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as when you received it. It should also be accompanied by the original proof of purchase (receipt, order confirmation, or invoice).

  4. Non-Returnable Items: Certain products are non-returnable for hygiene or safety reasons. These may include but are not limited to [list of non-returnable items]. Please review the product description or contact our customer support if you have any doubts about the return eligibility of a specific item.

  5. Return Process: To initiate a return, please contact our customer support team via [contact information]. Provide them with your order details, reason for the return, and any relevant information. Our team will guide you through the return process and provide you with a return authorization, if applicable.

  6. Return Shipping: The customer is responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped, defective product). We recommend using a trackable shipping method and retaining proof of shipment for your records.

  7. Refund Process: Once the returned item is received and inspected, we will notify you of the status of your refund. If approved, the refund will be processed to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your financial institution.

  8. Refund Exceptions: In certain cases, we may offer store credit or exchange options instead of a refund. This will be communicated to you on a case-by-case basis.

  9. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support within 2 days of delivery. We will guide you through the return process and arrange for a replacement or refund, including any associated shipping costs.

  10. Change of Mind Returns: If you wish to return an item due to a change of mind, a restocking fee of 20% may be deducted from the refund amount. Please note that original shipping fees are non-refundable in such cases.